We’ve partnered with Latchel to
make maintenance easier.

You can reach your home assistant via your dedicated phone number via call 24/7/365

What to expect

  • Call (316) 445-9676 to submit maintenance requests
  • We pick up your maintenance calls in less than 60 seconds, 24/7/365.
  • We will triage and troubleshoot your problem over the phone
  • Easily track your maintenance appointments online
  • Confirm when requests have been resolved

We recommend bookmarking the Latchel portal website in your mobile
browser for easy access to scheduling and updates.

Maintenance Emergencies include:

  • Flooding
  • Sewage backups
  • No heat
  • Loss of use of toilet (if property only has one)
  • Water leaks
  • Electrical Issues
  • Fire
  • Security of the property (door lock/windows)


Phone (704) 333–5300
Fax (704) 333–2321


2459 Wilkinson Boulevard
Suite 100
Charlotte, NC 28208


Tenants may call our office Monday through Friday between the hours of 8:30 AM to 5:00 PM at (704) 333–5300. After hours or weekend emergencies please call the emergency line at (866) 315–2004 and a service technician will get back to you.