We’ve partnered with Latchel to
make maintenance easier.
You can reach your home assistant via your dedicated phone number via call 24/7/365
What to expect
- Call (316) 445-9676 to submit maintenance requests
- We pick up your maintenance calls in less than 60 seconds, 24/7/365.
- We will triage and troubleshoot your problem over the phone
- Easily track your maintenance appointments online
- Confirm when requests have been resolved
We recommend bookmarking the Latchel portal website in your mobile
browser for easy access to scheduling and updates.
Maintenance Emergencies include:
- Sewage backups
- No heat
- Loss of use of toilet (if property only has one)
- Water leaks
- Electrical Issues
- Security of the property (door lock/windows)
Phone (704) 333–5300
Fax (704) 333–2321
2459 Wilkinson Boulevard
Charlotte, NC 28208
Tenants may call our office Monday through Friday between the hours of 8:30 AM to 5:00 PM at (704) 333–5300. After hours or weekend emergencies please call the emergency line at (866) 315–2004 and a service technician will get back to you.