Benefit/FAQ Directory

Missed Appointment

If your property manager has charged you for a missed maintenance appointment then you’re able to get reimbursed for 50% of the cost of any missed maintenance appointment. You can use this one time per lease term. (You must be part of your property manager’s Resident Benefits and currently be in good payment standing with rent and monthly benefit charges to apply.)

Qualifications:

1) You must be an active resident who has signed a lease at the property you are requesting reimbursements for.

2) Your lease must have a current and active MECA Benefit subscription.

3) MECA reimburses 50% of any missed appointment fees.

4) You must provide an itemized invoice, proof of payment, and contact information for the service professional.

5) You must be current on your rent and any charges due to your property manager or landlord.

6) The maintenance request must be submitted through TWA or Resident to be eligible.

Security Deposit Review

Get a free consultation of your security deposit deductions. We’ll ensure that any deductions are lawful and market-rate. (You must be part of your property manager’s Resident Benefits and currently be in good payment standing with rent and monthly benefit charges to apply.)

Qualifications:

1) You must have been an active resident who has signed a lease at the property you are requesting a review for.

2) Your lease must have had a current and active MECA benefit subscription through your lease term.

3) MECA provides consultative services around your deposit review and also shares this advice with your property manager. MECA findings are meant primarily to offer expert insights to you.

4) MECA review is not meant to be used as legal advisement or proof of error.

5) You must be current on your rent and any charges due to your property manager or landlord.

Resident Reimbursement Request

You’re able to use the reimbursement program for any resident-caused accidental damages you experience during your lease term. (You must be part of your property manager’s Resident Benefits and currently be in good payment standing with rent and monthly benefit charges to apply.)

Qualifications:

1) You must be an active resident who has signed a lease at the property you are requesting reimbursement for.

2) We reimburse a maximum of $1,000 per calendar year, up to $250 per incident and $250 per quarter.

3) We reimburse up to two incidents per quarter (e.g. January – March).

4) Accidental lockouts are capped at once per year and $50 per reimbursement.

5) For any repairs you must submit before and after photos.

6) Repair work must already be completed at the time or reimbursement.

7) You must provide an itemized invoice and proof of payment and contact information for the qualified professional who performed the work. The invoice must be the original invoice provided by the qualified professional.

8) You must be current on your rent and any charges due to your property manager or landlord.

9) Pet Damage is EXCLUDED.

10) Your lease must have an active and current Resident Benefits Package subscription.

11) Damages discovered or assessed by a property manager or landlord in connection with a move-out inspection do not qualify as reimbursable damages.

Drain Clearance Package

Get a free drain clearance pack to cure slow draining pipes and hair clogs. We’ll supply you a free drain pack after receiving your request. (You must be part of your property manager’s Resident Benefits and currently be in good payment standing with rent and monthly benefit charges to apply.)

Qualifications:

1) You must be an active resident who has signed a lease at the property you are requesting a review for.

2) Your lease must have current and active MECA benefit subscription through your lease term.

3) Maximum order of 1 drain pack per calendar quarter (each pack contains a minimum of 2 snakes).

4) You must be current on your rent and any charges due to your property manager or landlord.

Move In Guarantee

If you submitted a move-in maintenance request in your first week and haven’t had your approved issues fixed within 2 weeks of move-in then “Dinner is on Us”. This Resident Benefit allows you to claim up to a $50 Doordash card. (You must be part of your property manager’s Resident Benefits and currently be in good payment standing with rent and monthly benefit charges to apply.)

Qualifications:

1) You must be an active resident who has signed a lease at the property you are requesting reimbursements for.

2) Your lease must have a current and active MECA benefit subscription.

3) MECA sends a $50 Doordash card for eligible units. Limit of one use per unit.

4) Your move-in maintenance requests must have been submitted via TWA or RmResident app to be eligible. (Not through email.)

5) You must be current on your rent and any charges due to your property manager or landlord.

6) Your property manager must have approved the move-in maintenance to be eligible. (i.e. Your manager must have already verified that the requested maintenance is legitimate and would be completed as part of move-in.)

Overnight Stay

Get reimbursed up to $250 for any hotel stay resulting from an inability to dispatch an emergency technician overnight. (You must be part of your property manager’s Resident Benefits and currently be in good payment standing with rent and monthly benefit charges to apply.)

Qualifications:

1) You must be an active resident who has signed a lease at the property you are requesting reimbursements for.

2) Your lease must have a current and active MECA benefit.

3) MECA reimburses up to $250 for 1 night of an overnight stay.

4) Your maintenance emergency must qualify as a habitability emergency for the following issues: 

(a) cannot properly heat the house with temperatures below the property’s designated emergency threshold (Provide picture of thermostat); 

(b) house cannot be safely secured making it unsafe to stay in the home; 

(c) extensive flooding or sewage backup causing imminent danger to health.

5) Resident must allow for a minimum of 2 hours to dispatch a service provider from the time that the request is submitted to be eligible.

6) Resident must have attempted all MECA suggested troubleshooting steps in order to be eligible.

7) Request must occur between 10pm to 4am in the property timezone to be eligible.

8) You must be current on your rent and any charges due to your property manager or landlord.

Home Assistant

Schedule and organize all your in-home needs in one place. We help get the best rates for : Home cleaning, carpet cleaning, TV mounting, furniture assembly, junk removal, property security quotes and installation, and More!

Log in to your RmResident app select service issue and select the drop down “Resident Benefit – Home Assistant” and write a brief description of what you need help facilitating.

Late Fee Waiver

Login to your RmResident app select service issue and select the drop down “Resident Benefit – Late Fee Waiver” and write a brief description on why you are submitting rent late.

You get one per lease term.

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