Residential Leasing FAQs

When is my rent due?

Rent is due on the 1st of each month and is late after the 5th. A 5% late fee will be assessed at that time.

How can I pay my rent?

You can pay your rent the following ways:

  • Pay online with a credit card
  • Mail it or bring it by our office
  • Bank draft (as long as it makes it to our office by the 5th of the month)

Do you allow pets?

Our pet policy is at owner discretion. The pet fee is a non-refundable fee of $250, unless negotiated differently. Pit bulls are not allowed or any mixed breeds of that type.

How do I submit a maintenance request?

All maintenance requests have to be submitted in writing except an emergency. You can submit a form online or email a request to our maintenance coordinator. If there is an after hours or weekend emergency, you can call the emergency line at 1-866-315-2004.

Do I need renter's insurance?

Renter's insurance is strongly recommended.

How much is the security deposit?

The security deposit is equal to one month's rent. In certain circumstances, this deposit can be increased to two month's rent per NC law.

How to submit a notice to vacate?

All notices must be submitted in writing with a signature. Please use the Notice to Vacate form in the Forms section.

How much notice am I required to give?

Usually, a 30 day notice is required, however you will have to refer to your lease for exact terms.